Bookings can conveniently be made through our dedicated office, our user-friendly website, or through our trusted authorised agents. If you need to change or cancel an existing booking, please reach out to our ticketing office as soon as possible, ensuring to have your booking reference ready for a smoother process. It’s important to note that fees and refund rules vary depending on the fare type you selected and the timing of your request. Refunds and re-issues will be processed in accordance with our established company policy, so please be sure to review those details before making any changes.

When you book your travel, you will find that the standard checked luggage allowance and the limits for carry-on items are clearly outlined. It's important to note that additional charges for excess baggage may apply if your luggage exceeds the specified weight limits or if you wish to bring along additional items. To ensure the safety and accountability of your belongings, all luggage is tagged according to the passenger manifest. In the unfortunate event that you experience a lost or damaged item, we urge you to report it immediately to the conductor or reach out to our operations office. By doing so, we can promptly log the details of the item, initiate a trace to locate it, and follow our comprehensive lost-and-found procedure to assist you more effectively. Your understanding and cooperation in this process are greatly appreciated.

Border procedures encompass a series of essential checks, including thorough passport and customs inspections for all passengers. In addition to these checks, there may also be inspections of luggage to ensure that all regulations are met. It's important to note that processing times can significantly vary depending on several factors, including the specific border crossing, the time of day, and the efficiency of the cooperating agencies involved in the process. To facilitate a smooth experience, we recommend that all travelers follow the instructions provided by the conductor and driver closely, keep their documents readily accessible, and factor in extra time for scheduled border crossings to avoid any delays. If you find that you have tight connections with limited time between transfers, please do not hesitate to contact Operations for assistance and guidance.